1 Online DirectUser Guide
Logging in, out and password reset
You’ll see a screen like this to log you in:
Once logged in, you should be directed to the Home Dashboard
From the login page, click on FORGOT PASSWORD
Enter your username or Cloud.PBX number and click on SUBMIT
If authenticated correctly, an e-mail will be sent with a password reset link.
Click on the hyperlink and follow the prompts to reset your password.
Permissions & Notifications
There are various permissions to be set and in addition you can allow the browser to serve notifications at the operating system level.
Setting permissions and notifications can be accesses from the dashboard.
Browser notifications for incomming calls, customising audio prefeerences, creating an avatar for your chat, or linking your google or O365 account, and much more.
Making Calls & Call Management
Making a call using Telviva One works just like any other telephony app:
Making a call
You can view a list of calls made or received using a date range. You can see the duration of the call and thespecific number or extension of the call. You can save the number as a contact.
You can view a list of contacts on the platform. There is a search function that helps you to filter your results. You can create a new contact and share compary wide or not.
To transfer a call using Online Direct 1, click on transfer, the original call will be placed on hold and offer options for transferring calls.
You can view voicemail notifications from the call menu.
Click on invoice to view read and unread messages.
To listen to a voicemail, click the play button next to the message.
Once the voicemail is selected, you can move it to other folders.
Voicemail customisations is found under phone settings.
DND(Do Not Disturb) is a setting that allows you to stop your extension from receiving incoming calls.
This allows you to download and install the desktop application to your PC/Laptop from the dashboard page.
If the Online Direct 1 Desktop application is not supported by your operating system permissions or if internal company Software Restriction Policies are enabled to block new applications being installed, the user needs to request assistance from their internal IT Department, as Online Direct cannot assist with company IT policies & configurations.
If you require additional assistance with the Online Direct 1 portal, desktop or mobile application, please contact us on 011 317 1800 alternatively, firstname.lastname@example.org
Frequently Asked Questions
I can't log in, how do I retrieve my username & password?
I can't hear the other party
The other party can't hear me
The call quality is poor
How much data does Online Direct 1 VoIP use?