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Voice

Comprehensive outsourced cloud PABX solutions for both basic business applications and complex call centre requirements.

Online Direct Voice Cloud

The Online Direct Voice Cloud is designed to manage all your voice requirements end-to-end, whether you are looking to save money on your outbound calls on your existing PBX or have the requirement for a single PBX, multi branch PBX or contact centre, we have the solution for you.

 

With our Managed Data Solutions we have the capacity to deliver quality voice with full redundancy via multiple voice providers and data connections. Our software specialists can assist in integrating your existing systems into our Contact Centre or deliver a custom solution via our Mendix platform.

 

If it’s a quality, flexible voice solution you are looking for, we have the solution for you and no matter the size of your organisation, we will design and deliver.

 

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Hosted PBX

Tailor our feature rich telecom platform, to fit your workflow, corporate structure and scale.

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Reduce your communication costs

Free inter-company calls and competitive rates to all destinations billed per-second. True transparency.

Centralise control of your telecoms

Get real-time management and reporting tools when using our browser-based applications and dashboards. Anytime anywhere.

Stay future proof and flexible

With our short term contract options and future proof design, you won’t get locked into obsolete equipment.

Service excellence on demand

Our service desk is available to help you with any support you may require.

Reduce your risk of downtime

Create your disaster recovery plan using our automated fail-over settings.

SOH.Cloud

In a world where telephone image is generally overlooked, Success on Hold offers your business audio marketing solutions that form an integral part of your strategic marketing mix. Success on Hold is a tailor-made, cost-effective tool that can transform your telephone communication and bring your brand to life. Use the power of sound to create a positive company image, improve sales and keep your customers well informed. Whatever your business needs; telephone on-hold, in-store auto announcements, quality assurance or IVR voice prompts, we will customise the best solution for you.

 

You can only make one first impression. So make it a great one with Success on Hold!

 

Just how will Success on Hold benefit your business?

 

  • Create a professional brand image
  • Increase revenue, cross-sell and up-sell through in-queue marketing messages.
  • Drive traffic to your website
  • Launch and advertise new products and services
  • Entertain and educate customers while they wait
  • Turn on-hold time into marketing-time
  • Exceed customers expectations
  • Reduce customers stress by answering FAQ's whilst customers are in-queue
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Hosted Contact Centre

When intense reporting metrics and agent-management tools are required, upgrade to Telviva Hosted Contact Centre.

 

Telviva Hosted Contact Centre offers the addition of a powerful agent management, and reporting platform, to the Telviva engine. Comparable with the impressive feature-set one would expect to find in a leading call centre solution, Telviva Hosted Contact Centre is cost effective, rapid to deploy, and easy to scale up or down. Whether it involves increasing the number of agents, expanding office space or moving premises, gain agility for your call centre by choosing the Telviva Hosted Contact Centre.

HUNDREDS OF FEATURES

Our virtualised, distributed hosting infrastructure allows us to offer a flexible and seamless expansion to accommodate customers’ growth, whether it involves increasing the number of agents, expanding office space or moving premises. Telviva customers gain agility by taking on our hosted platforms. Simply unplug, move down the road and plug in again, provided there is quality connectivity.

Call Recording

QueueMetrics monitoring and reporting

Includes comprehensive ‘search and listen’ on the web.Recording can be done for all calls, a percentage of calls,or on demand at the start of a call. Storage duration can be set for up to 365 days. NOTE: Call recording incurs additional costs for recording and storage.

Compute over 150 metrics with this world-class call centre reporting and real-time monitoring suite. Get real-time data on call traffic, lost calls, agent answer behaviour, area codes, agent sessions and much more. You can also configure and report on your own business metrics.

Automatic call distribution (ACD) queues

IVRs and auto attendants

  • Calls on high priority queues are delivered first
  • Smart queue routing of incoming calls

Messages for various options can be uploaded via the web interface, e.g. ‘One for sales, two for support.’ Remote changes can also be made through dialling into the IVR admin access number.

 

WHY TELVIVA HOSTED CONTACT CENTRE?

  • Is your business receiving a large volume of calls that your existing agents are unable to handle?
  • Does your business rely on customer service support, which means the duration of calls are longer?
  • Are you increasing the number of agents, expanding office space or moving premises?
  • Do you require real-time data on call traffic, lost calls, agent answer behaviour and other business metrics?
  • Do you require calls to be recorded?
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ONLINE DIRECT (PTY) LTD

2595 Bosbok Rd, Randburg, Johannesburg