Hosted PBX Full Features

Call Recording

 

Includes comprehensive ‘search and listen’ on the web. Recording can be done for all calls, a percentage of calls, or on demand at the start of a call. Storage duration can be set for up to 365 days. NOTE: Call recording incurs additional costs for recording and storage.

Alerts

 

This unique feature for proactive warnings can be set to alert you about long or expensive calls, telephones lines not registered, calls to destinations (alerts on potential call abuse) and when the maximum concurrent calls limit is exceeded.

Telviva Vision

 

A real-time console application to manage and view the call activity on your Telviva hosted PBX. Vision shows you the presence status of other users: available, busy, not answering and forwarded. You can filter extensions into groups with tags, click-to-dial, transfer and retrieve calls. Ideal for the receptionist, executive PA, manager and any active PBX user.

Telviva Insight

 

Our cost and usage reporting application gives managers and administrators a detailed breakdown of the costs and usage of each company, division, sub-division or person, by day, month, or year.

Multi-level IVRs and Auto Attendants

 

Messages for various options can be uploaded via the web interface – e.g. ‘One for sales, two for support…’ Remote changes can also be made through dialling into the IVR admin access number.

Hunt Groups

 

Set up parallel, serial, and circular hunt groups. Hunt groups can call telephones (extensions) and external numbers. Hunt groups include many ‘find me/follow me’ features.

Reporting and Call History

 

Call logs can be viewed on the web and download to a spreadsheet. Call detail records (CDRs) include real time call costs. Regular users can view their individual call history, while overall records are visible only to administrators. Access is allocated by role.

Call Screening

 

This is a unique feature where called parties are asked if they wish to accept calls. Callers can be asked to record their names, their Caller ID can be played, or a message specific to call flow can be played.

Busy Lamps

 

These indicate a busy status of other extensions. Useful for PAs and receptionists who use phones that facilitate multiple lines.

Classes of Service on Outbound Calls

 

For internal only, or external. Classes can be defined down to an individual number. Calls not allowed can be redirected to a remote access account allowing PIN access control of calls.

Call Forwarding

 

Can be set to ‘always’, ‘when unavailable’, ‘busy’ or ‘when unanswered’.

Click to Dial

 

Calls can be made from the web interface, at the click of a mouse.

Caller Line ID

 

Available on incoming and outgoing calls, with the option to withhold Caller ID on outgoing calls.

Conferencing

 

Conferences can be permanent or scheduled to run at a specified time. Customisable parameters include setting the number of participants; assigning different PINs for administrators, talkers, and listeners; and a set of telephone numbers and email addresses to notify participants when conferences start. Conferences can recur on a daily, weekly, bi-weekly, monthly, or bi-monthly basis. Direct dial-in numbers can route straight to individual conferences.

Call Back

 

To return a call from authenticated incoming
Caller IDs.

Feature Codes

 

Short dial codes for many of the features of your PBX can be created.

Times & Dates

 

Includes comprehensive ‘search and listen’ on the web. Recording can be done for all calls, a percentage of calls, or on demand at the start of a call. Storage duration can be set for up to 365 days. NOTE: Call recording incurs additional costs for recording and storage.

Numbers forwarded to SIP Phones (extensions), Voicemail, or forwarded when not available

 

One 087 or geographic number can be allocated. For Direct Inward Dialling (DID) to extensions, more numbers can be allocated as required. See pricing sheet for activation and monthly costs.

Virtual Telephones

 

A telephone line can be logged in on top of a physical telephone to change its settings. Virtual telephones can move between physical telephones for a hot-desk environment. This is sometimes known as virtual extensions or extension mobility.

Number Porting

 

Port your existing geographic numbers from other providers. NOTE: Additional costs associated with porting numbers are covered by the number activation cost.

Voicemail

 

Includes external access, email notification, web access to messages, and multiple greetings (unavailable, busy, and temporary). Greetings can be uploaded and downloaded on the web interface. Notification of voicemails can be via a MWI (message waiting indicator), email, and outbound calling.

Paging

 

Includes auto-answer on compatible SIP telephones (works with SNOM IP phones).

Call History

 

Call logs can be viewed on the web and download to a spreadsheet. Call detail records (CDRs) include real time call costs. Regular users can view their individual call history, while overall records are visible only to administrators. Access is allocated by role.

Pickup Groups

 

Individual phones or groups of phones can be answered with pickup codes.

Balance notification

 

Receive automatic notifications when balances drop below a set amount. Requests for top-ups can be set to trigger when this happens.

Speed Dials

 

Can be shared speed dials and set up per extension.

 

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